Policies

Please reach us at pcplaybook@gmail.com if you cannot find an answer to your question.

Refund Policy

We want you to feel confident in your investment. That’s why the Five-Step Kickstart Strategy comes with a 30-day money-back guarantee. If, for any reason, you're not satisfied, simply email PCplaybook@gmail.com within 30 days of purchase, and we will issue a full refund. No questions asked.

Please note: Refunds are only applicable to the Five-Step Kickstart Strategy. All other coaching programs and services are non-refundable due to the nature of the work and the limited spots available.

Delivery Policy

All course materials and resources will be delivered electronically through your dedicated course website. Once you enroll, you will receive an email with instructions on how to log in and access your materials.

For help with logging in, accessing your course, or resetting your password, please contact us at PCplaybook@gmail.com.

Cancellation Policy

We understand that life happens, and sometimes plans change.

Six-Figure Personal Chef Accelerator: You may cancel your enrollment up to 7 days before the first session for a full refund. If you cancel after the first session has started, no refunds will be issued. However, you may transfer your spot to a future cohort or gift it to someone else.

One-on-One Coaching Program & Elite Partnership Program: These programs require a consultation and agreement to secure your spot. Due to the limited availability, cancellations are not permitted once payment is made. However, you may reschedule your sessions with 72 hours’ notice, subject to availability.

Privacy Policy

Effective Date: 11/01/2023

Personal Chef Academy LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your information when you visit our website and engage with our services.

1. Information We Collect

When you visit our website, purchase a program, or contact us, we may collect the following types of information:

Personal Information: Name, email address, phone number, and billing information.
Account Information: Username and password to access course content.
Payment Information: Credit card or other payment details (processed securely through third-party payment gateways).
Usage Data: IP address, browser type, device information, and browsing behavior collected through cookies and similar technologies.
Communications: Information you provide when contacting us via email or forms on the website.

2. How We Use Your Information

We use the information we collect to:

Provide and manage your access to programs and course materials.
Process payments and manage billing.
Communicate updates, offers, and relevant information.
Improve website performance and enhance user experience.
Respond to inquiries, troubleshoot issues, and provide customer support.
Ensure compliance with legal obligations.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. We may share your information with trusted third parties only when necessary to:

Process payments (e.g., payment processors like Stripe, PayPal).
Deliver course content through our hosting platforms.
Analyze website traffic and improve services (e.g., analytics providers).
Comply with legal obligations or respond to lawful requests.

All third-party service providers are required to keep your information secure and only use it for specified purposes.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and collect usage data. Cookies help us understand how visitors interact with our website and allow us to improve functionality. You may choose to disable cookies in your browser settings, though some features of the site may not function properly without them.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request that we delete your information at any time by contacting us at PCplaybook@gmail.com.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction: You can request access to the personal data we hold about you and request corrections if necessary.
Data Deletion: You may request that we delete your personal data, subject to certain legal obligations.
Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Data Portability: You may request a copy of your personal information in a structured format.

To exercise any of these rights, contact us at PCplaybook@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or for legal or regulatory reasons. The updated policy will be posted on this page with a new effective date. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:

Personal Chef Academy LLC
Email: PCplaybook@gmail.com